Hotel Career

Duration: Estimated 4 to 5 months completion (340 hours)

Course Description

The Hotel Management curriculum is designed to introduce students desiring to enter this profession of Front Office Operations with emphasis on guest relations and accommodations through proper registering, account settlement and a well-rounded understanding and administration diversified duties through forecasting, occupancy statistics, revenue management and audit procedures.  It is ideal for providing formal training to individuals currently working in the industry who wish to advance their career opportunities.

Meeting Times

Schedule: Monday- Friday
1:30 PM- 5:30 PM
OPEN ENTRY

Educational Objectives
  • Front Desk Agent
  • Front Office Manager
  • Reservations Agent
  • Night Auditor Assistant
  • Front Office Cashier

 
  • Concierge
  • Housekeeping
  • Bouquets
  • Catering

 

Course Outline
  
Week 1 (20 hours) The Lodging Industry
Day One The Hospitality Industry
Day Two Target Market
Day Three Level of Service
Day Four Ownership/Affiliation
Day Five Multicultural Awareness
Week 2 (20 hours) Hotel Organization
Day One Organizational Mission
Day Two Hotel Organization
Day Three Sales/ Marketing Division
Day Four Other Divisions
Day Five Front Office Operations
Week 3 (20 hours) Front Office Operations
Day One The Guest Cycle
Day Two Front Office Systems
Day Three The Front Desk
Day Four Front Office Equipment
Day Five Front Office Computer Applications
Week 4 (20 hours) Reservations
Day One Reservations and Sales
Day Two Types of Reservations
Day Three Reservation Availability
Day Four Reservation Maintenance
Day Five Reservation Considerations
Week 5 (20 hours) Registration
Day One Pre-registration Activity
Day Two Room and Rate Assignment
Day Three Method of Payment
Day Four Fulfilling Special Request
Day Five Creative Options
Week 6 (20 hours) Front Office Responsibilities/ Hotel Security
Day One Front Office Communications
Day Two Interdepartmental Communications
Day Three Guest Services
Day Four Developing a Security Program
Day Five Security and the Law
Week 7 (20 hours) Front Office Accounting
Day One Accounting Fundamentals
Day Two Creation/ Maintenance of Accounts
Day Three Tracking Transactions
Day Four Internal Control
Day Five Settlement of Accounts
Week 8 (20 hours) Check-Out and Settlement
Day One Check-Out / Account Settlement
Day Two Departure Procedures
Day Three Check Out Options
Day Four Account Collections
Day Five Front Office Records
Week 9 (20 hours) Front Office Audit
Day One Functions of the Night Audit
Day Two Operating Modes
Day Three The Night Audit Process
Day Four Verifying the Night Audit
Day Five Automated Systems
Week 10 (20 hours) Planning and Evaluating Operations
Day One Management Functions
Day Two Forecasting Room Availability
Day Three Budgeting Operations
Day Four Evaluating Front Office Operations
Day Five Hotel Income Statement
Week 11 (20 hours)         Yield (Revenue) Management
Day One Concept of Yield Management
Day Two Measuring Yield
Day Three Yield Statistics
Day Four Elements of Yield Management
Day Five Using Yield Management
Week 12 (20 hours)  Organization of Food and Beverage Operations
Day One Introduction to Food Service
Day Two Food Service Management
Day Three Positions in Food Service
Day Four Sanitation and Menu Planning
Day Five Beverage Operation Management
Week 13 (20 hours) Managing Human Resources
Day One Recruiting
Day Two Selecting
Day Three Training
Day Four Staff Scheduling
Day Five Staff Motivation
Week 14 (20 hours)                         Career Development
Day One How to create a successful Resume
Day Two Cover letter/ Employment Applications
Day Three Interview Techniques
Day Four Interview Case Studies
Day Five Mock Interviews
Week 15 (20 hours) Front Office Computer
Day One Reservations
Day Two Reservations
Day Three Check In
Day Four Check Out
Day Five Settlement Reports

Enroll in this course